Shipping and Payment Information
International and Local Shipping Options
At Rose, we offer a variety of shipping methods to cater to our customers’ needs:
• Local Shipping: For customers in Amsterdam, we provide standard and express delivery options.
• International Shipping: We ship to all European countries. Please note that certain products may have shipping restrictions.
Supported Shipping Zones
We deliver orders to addresses within Europe. If your address is outside these regions, please contact us before placing an order.
Shipping Costs
Shipping costs are calculated based on the destination, weight, and dimensions of the package. The exact shipping fee will be displayed during the checkout process. We also offer special promotions, such as free shipping for orders over €250.
Return, Exchange, Damage, and Lost Package Policy
• Returns and Exchanges: If you are not satisfied with your purchase, you may return or exchange the item within 8 days of receipt. The product must be in its original condition and packaging.
• Damages and Lost Packages: If your item arrives damaged or is lost during transit, please contact us immediately so we can investigate and resolve the issue.
Order Processing and Delivery Times
• Order Processing: Orders are processed within 1 business day.
• Delivery Times: Delivery times depend on the destination and chosen shipping method. Approximate delivery times are as follows:
• Local Shipping: Up to 48 hours
• International Shipping: 5 business days
Payment Options
We accept the following payment methods:
• Credit/Debit Cards: Visa, MasterCard
• Online Payments: PayPal
• Direct Bank Transfer: Our bank details will be provided during checkout.
Payment Requirements and Instructions
• Payment Timing: Payment must be made at the time of order placement.
• Currency: All payments should be made in Euros (€).
• Payment Confirmation: After completing your payment, a confirmation email will be sent to you.
Contact Information
If you have any questions or need assistance, please contact us:
Rose
Rozengracht 135 H
1016 LV, Amsterdam
info@theroseflavor.com
Note: This information is subject to change. Please refer to this page for updates.
